Rick seemed to diagnose the problem as tree roots before he did anything then sent a camera through the pipes. Seemed to be justifying his own diagnoses, yet from pictures seemed unsure, couldn'te understand it since we already had ABS pipes. Starts quoting exceptionning high cost...thousands in no small range. Seemed impatient to talk to my husband on the phone to explain the issue. Felt like he couldn't wait to leave, gave no feeling of confidence to the customer, not particularly courteous. Didn't even offer to absorb the "camera fee" if we hired Brothers to do the work...which is how most other similar type companies do. No customer care here...will absolutely NOT recommend Brothers.

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After dealing with a competitor of DrainWorks called Brothers...don't every use them!!! It was a pleasure to contact DrainWorks. From the getgo they did what they needed to do, nailed the problem and fixed it. It was quite a costly job for us as semi retirees, but they offered a full warranty for their work and seemed to understand high cost and inconvenience to us and did their best to allay any fears. Nice group of guys to work with and exceptionally thoughtful in their workmanship and the cleanup. Highly recommend them.

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Company Response

**Thanks J&C** We appreciate your review. We are happy to know that you appreciate our efforts to be as efficient as possible and that you acknowledge the values of our service. We look forward to being your choice for all your plumbing and drain needs.