Rick seemed to diagnose the problem as tree roots before he did anything then sent a camera through the pipes. Seemed to be justifying his own diagnoses, yet from pictures seemed unsure, couldn'te understand it since we already had ABS pipes. Starts quoting exceptionning high cost...thousands in no small range. Seemed impatient to talk to my husband on the phone to explain the issue. Felt like he couldn't wait to leave, gave no feeling of confidence to the customer, not particularly courteous. Didn't even offer to absorb the "camera fee" if we hired Brothers to do the work...which is how most other similar type companies do. No customer care here...will absolutely NOT recommend Brothers.