Thank you reliance for your quick response in making things good with my Hot water tank problem. your promt reply and phone call to keep a long term customer happy are much appreciated
I'm so glad we were able to resolve this issue for you Mary. Thank you so much for taking the time to come back and share your thoughts. RM
Hot water tank flooded my basement floor so called Reliance (first call i have made to them in 12 years of renting) they set up a technician to come out the next day who came and told me that the tank needs to be replaced. They will cover the replacement tank as my unit was rental but he told me that the vent has to be replaced too because because of the code laws and i will have to bear the cost or $180.. I have paid for 12 yrs of service without any call outs or cost to reliance and when i need a new tank they cannot fit it with proper venting! I would have gladly paid for another 12 years of rental if the tank had been installed without me footing the bill for the pipework! but I am now looking at other sources tomorrow morning to buy my own tank and have it installed. I will be dropping my old tank off at reliance by the end of the week and be ending my 12 year comittment.
I'm terribly sorry to hear about this issue Mary and would like to lend a hand. Please contact me at rmassingham@reliancecomfort.com with more info and I will gladly look into this further. Thanks. RM
