Reviews

3/10

Eagle Eye started out fantastic as we had another company take 5 months to not show up and do our eaves. Eagle Eye did the job but was very poor on communication and seemed to want to do the job at their convenience, not ours. Rather than asking if a date and time would work they would just email that they would be by "tomorrow". When pressed for a morning or afternoon slot they didn't respond. It took 3 sessions to do all the work and at no time did they seem to understand that we would have to accommodate their presence, or lack of it, if they decided not to show up. As well, they left a sign on our lawn without our permission and their workers put a very heavy piece of equipment on top of our plants. They just didn't seem to have any empathy at all to how their actions would affect our schedule and our home. They did a fine job, I won't fault the work but they won't be quoting on the re-siding of our home due to their poor attitude.

Approximate cost of services:
$4,500.00
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Company Response

Hello Susan. First let me start by saying thank you for sharing your experience with everyone although not completely positive. I also would like to say that I apologize sincerely for not being able to provide you with the costumer service that we are well known for and have stride for.

Unfortunately when there is multiple stages on doing a job and different crews that have to be scheduled is not always easy to be able to find the time that suits everyone. Because the second phase was such a small job we had to fit it between different jobs as you can appreciate being as busy as we are is impossible to put aside a whole day for a job that lasts 2 hours. There is always weather and conditions out of our control that cause us to change our schedule and the timing on every job. We are a relatively small family owned company and some times is very hard to be able to answer to costumers instantly. We are proud of the work that we do so we always leave a sign in-front of the house but you are absolutely right that we should have asked before we placed it there. Again I appreciate the feedback and we will work very hard that our future costumers have only the most positive experience when dealing with Eagleye Roofing Inc, not only our work but our costumer experience as well.
All the best Elton

0/10

I can't remember the first light we bought from this store but we bought our house in the neighbourhood 10 years ago and it's full of their product. Having said that I always found the service to be less than generous and often rather stand offish. In fact this store has lost a very good loyal customer for a very stupid little thing relating to customer service. Back in December late we took a oil lamp conversion that my grandmother had won for butter making about 100 years ago. When the farm got electricity my grandfather had converted it and it's been in my family ever since. It needed a new lamp shade so we, of course, headed to Living Lighting. After quite a bit of fiddling the custom shape and fabric was decided on and we went home to wait for it's arrival. Several weeks went by without hearing anything so I called only to find out that the order had been lost. Back we went, again, to get the order redone. At this point I was mystified how no one had remembered such a unique lamp, and how no one really thought it appropriate to apologize or offer a discount. The lampshade order was made up again, I asked if it could perhaps, because of the inconvenience, be expedited. That request was met with a blank stare. Many weeks later I finally got a call that the shade was in and I dropped by to pick it up today. In looking at it I realized that the oil lamp, not being a real electric lamp, lacked attachments for it to sit on top of the bulb. I start to feel a little sick thinking they've screwed it up again. I mention the problem to the woman serving me and get another blank stare and a comment that that is what was ordered. Now, I brought the lamp in, twice, so it's clearly not my mistake if the shade is not correct. She mentions to her co-worker the problem and the co-worker says, oh yeah, it will need a add-on converter to work. I'm left thinking that if my husband had picked it up he wouldn't have known about that and we would have had to go back to the store again,! She tells me the amount, and it is less than the price marked on the shade, so I comment that I must have gotten a discount for the inconvenience. What inconvenience, I get back, so I mention that the original order was lost and I actually assume I'd get a discount. I had just put $20 down, the adapter was extra, and no discount was being offered. When I went to pay, the amount had decreased so I asked again, and I was told, grudgingly, that I had indeed gotten a discount. As I got to leave I then get told that the woman serving me had driven "all day" to get my shade, and that "for a $50 shade". I thank her for that selfless act and leave. The last purchase at Living Lighting has been made. PS There must be an enormous staff at this store composed of twins and triplets because every time I get someone who has no knowledge of what has gone before but I recognize the face every time. As I said, not generous service at all.

Approximate cost of services:
$70.00
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