Reviews

10/10

We've bought and installed the new furnace and air conditioner with Delta Air Systems in May. Great job - from sales (thanks Scott!) explaining our options to the installation and doing the paperwork for rebates. No mess, everything is tidy. Everything is working as expected.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for you comments I will pass them along to the Team members

0/10

We had a rented water heater from "Direct Energy". When we bought a new house we called "Direct Energy" asking to close our account starting Dec 22 2010. In January we've received the December bill with the charges up to Dec 31. Called to "Direct Energy" again. They told us that they charge for the full month and we had to pay until Dec 31. And they told us that our account will be closed after that. In February we've got another bill with the charges for January. Called again - they asked us to pay for the service we even did not receive, otherwise they can't close the account and the payment will be refunded as soon as the account is closed. So we followed the rules and paid that amount. In March We've got another bill with the charges for February. Another customer service representative told us it takes up to 2 billing cycles to close the account. We waited again. In April: We've got another bill with the charges for March. We called again and talked to the manager this time. She assured us that the account will be closed and the money will be refunded. She promised we’ll receive the final bill and the refund somewhere at the end of May. In May we’ve got another bill with the new charges (for partial month this time) and give another try to call to "Direct Energy" . This time another manager told us that our account is "inactive" and we just need to wait "another 2 billing cycles" to have a final bill . At this point we did not receive any new bills. Now (March 2012) it is already 15 months as we moved from the old house. No final bill yet and "Direct Energy" still has to refund the money. Update: we filed the complain at BBB (CASE#: 1250789). Direct Energy reported they cleared our account. But after 3 months we still did not get neither the final bill nor refund...

2 of 2 people found this review helpful.
Was this review helpful?
8/10

Our old furnace broke in October when the first cold days arrived. We've called Reliance customer support and they booked an appointment for us for the next day (~in 15 hours). We were lucky it happened in October when it was 0 and not in January. Other than that we were happy with the knowledgeable technician, who spent a lot of time with cleaning and fixing our furnace. The winter is over and our 25 year old furnace did not fail at all during the winter. Thanks for the good service.

Was this review helpful?
Company Response

We appreaciate you taking the time to share your experience Tatiana. Thanks very much. RM