I recently purchased a floor model dresser and bookshelf from the eq3 Burlington store. Seeing as the units were floor models I thoroughly inspected the furniture before purchasing. Upon receiving the units I noticed a chip on the front corner of the dresser which had obviously been touched up with black paint (which did not match). The bookshelf had a circle mark on the top right corner from where the price sticker was... This was also touched up with a paint that did not match the units colour. Spoke with manager who informed me that this damage must have occurred during the move and assured me it did not happen in the store! I assured her that is not the case because the damage was attempted to be covered up! She was rude and not willing to discuss the matter. Spend your money elsewhere... This place obviously does not know the meaning of customer service or customer satisfaction!
- Approximate cost of services:
- $1,000.00