Reviews

10/10

Our computer recently crashed, and despite our amateur attempts at fixing it (which likely made it way worse) I knew it was time to call in a professional. And so I called Joseph at Fujitech. Wow, was I impressed. He was able to make a prompt home visit to accurately diagnose the problem, and gave us the options to fix it. He recommended the least expensive option which frankly was quite the breath of fresh air in my experience. He took the computer to fix in his shop, and brought it back within 3 business days exactly as promised - and set it up for us (as well as a special additional request from me to set up my own special programs and settings!) I would like to give Joseph at Fujitech my highest recommendation - for professionalism, knowledge, honesty and integrity. Thank you!

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Company Response

Thank you Vanna for your time to write us a glowing review. It was indeed my pleasure to be able to help you with your computer issues. With our huge inventory of parts in stock we are always able to resolve issues right away and perform upgrades like upgrading your system with a Solid State Drive, which significantly improves the performance of the system.

10/10

We have had a few projects with Fine Finishes (they are our first and only choice always!). This time, Andrea was called upon for a new challenge. I decided to finally buy a new garage door, a gorgeous fiberglass door. But...the dark mahogany I thought I chose, turned out to be very red in the sunlight! Yikes! Well I spent quite a bit of time fretting about what I could do. It totally did not go with our chocolate brown house paint color! So Andrea was called upon to choose for us a new house color that would somehow bring it all together, quite the challenge I must say. But she did what I thought would be the impossible, (and Fine Finishes did the painting too) and now it all looks so amazing!!! Wow, you have such the eye for colors and design Andrea, really impressive. Andrea once again you saved the day and came shining through for us, thank you! Vanna

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Company Response

Hi Vanna, Thank you for your review. I am always happy to help. Colour is relative to what it is next to. We couldn't change the doors or the brick but by the selecting the right colour and painting the surrounding area we made it all work out. Disaster averted!

10/10

This is the second room renovation that we have done with Andrea and Nelson, and I must say, I have never been happier. This last project just finished was the transformation of a shabby 1980's living room (complete with red broadloom rug and popcorn ceiling...) into something absolutely GORGEOUS that could have come out of a magazine! In fact, now when I walk by, I have to suddenly stop and do a double take - it still feels surreal. The whole process of working with Andrea and Nelson is so accommodating, they are so easy to talk to, and they really listen. They are both very receptive to our needs, honest, trustworthy and of the highest integrity. I can't wait for our next project - they will be our first and only choice. Andrea and Nelson, my heartfelt thanks to you both. Vanna

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Company Response

Thank you for your kind words Vanna. It is really important to us that our clients feel that they can discuss any aspect of their project with us and that they are being heard. We are designing the space for YOU and your specific needs and tastes. I look forward to working on the next phase with you. Best regards, Andrea

10/10

After much procrastination about finally renovating our 1980's den, I chose Andrea for our project. I had never worked with a designer before, but knew that I just could not imagine doing all this myself with a full time job. I am so impressed with Andrea's honesty and integrity, and how she is so organized and thinks of all the details. Any questions I had she responded to immediately, and she was the one following up on all of the tradespeople and workers. It is such a pleasure to know that I can relax and have total confidence in her. Thank you!

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Company Response

It was wonderful working with you and your family. It was truly an incredible transformation. Through the floor plans we able to see how the room was best laid out to maximize seating, storage and view of the beautiful re-clad fire place. I look forward to working with you again on future projects. Cheers, Andrea

10/10

I am really impressed with how Dave goes the extra mile in finding solutions for difficult problems. He has had quite a few challenges with our home, from removing rust stains from patio stones, to nasty pet odors/stains. He rises to the challenge every time.Dave, you are amazing with your perseverance, determination - and honesty and integrity. Thank you!

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Company Response

Vanna Thanks so much for your support and kind words. You however are truly amazing!!

David

10/10

When I made my first contact to another highly rated Homestars company for my landscaping project, I was disappointed that the fellow came to look at the project, said that he would get back to me with an estimate within the week -- and then I never heard from him again. Over 6 weeks later, no estimate and not even a phone call to let me know that they did not want the job. In the meanwhile, somewhat miffed with this last experience, we contacted Keith from Land Effects. And frankly, I must sincerely thank the first company because if it wasn't for them I would never have had the good fortune to meet Keith. He listened carefully to my needs, was very knowledgeable and had wonderful creative design ideas. We needed a retaining wall, but I also wanted a little garden oasis. You can see from the pictures before and after how gorgeous this space is now, my gosh the transformation is amazing. And they are so versatile too - doing everything - from a gate, a fence, original lattice, a retaining wall, creative interlocking, natural stone steps to selecting and planting trees. We needed it all and they did it all! His team worked diligently and efficiently, right on schedule and right on budget too. Keith was very responsive to my needs, returning phone calls promptly, and keeping me posted every step of the way with e-mails and phone calls. I smile and feel so good every time I see my little garden sanctuary - also thinking of what a great experience this was working with Keith and Land Effects. I recommend them really highly to everybody. Thank you!

3 of 3 people found this review helpful.
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Company Response

Thank you for trusting our vision of the space Vanna ! It is customers like yourself that make the Design & Build Process so rewarding. I look forward to our continued working relationship next year as we begin work on the old pool area next ! Sincerely, Keith Evans

10/10

Recently, my very elderly parents (living on their own with a caregiver)had air conditioner problems - in the scorching heat. On their own, they got two quotes - of 3,000.00 and 4,500.00 to fix the problem. They requested my help, which as a physician and daughter, I tried quickly to do, as their health was fading with each passing day. So I went to Home Stars. Now of note, out of my 7 phone calls to Home Stars companies explaining the problem, only 3 ever called me back. But Dwayne from Culzac called me back right away, even on a Sunday evening. I found him to be very conscientious, kind, caring, knowledgeable,and was able to go to them the very next morning. When there he was very systematic and methodical in his work to find the problem, and fixed it promptly. My parents were so impressed with how efficiently he worked, and how empathically and respectfully he treated them. And the total to fix the air conditioner? It was 197.00 - WOW. The other two companies were clearly taking these vulnerable elderly folks to the cleaners, which I find quite disgusting. But, as a physician I know from patients the alarming frequency in which this happens, especially with the elderly. So I tell everybody this story not so much to tell about how my parents were almost scammed, but to tell all of you about how special Dwayne from Culzac was. Dwayne, your honesty, integrity, and of course your extremely knowledgeable, efficient and excellent work that you did was amazing - you are truly a gem in the industry. We don't know how to thank you enough. I have absolutely no hesitation in giving you my very highest recommendation.

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Company Response

Hi Vanna. Thank you for the review and kind words. As soon as you told me your parents age, I took their health into consideration. It is an older unit yes, but its still in working order and the problem wasn't that major. Its unforntunate that there are people out there that rather make the fast money rather than take the time to fix a problem. I'm just happy I could help.

10/10

I have had a lot of different carpet cleaners over the years, but without a doubt, soft surfaces has been the best ever. I was impressed with how thorough and careful they were, did not hurry in and hurry out like most others I have had. Fred took the time to explain things, discussed various ideas. I had a question about whether our hall tiles needed their tile and grout cleaning, and was amazed when Fred said that not really, the grout line was very small and we probably would not notice a huge difference after spending the money, so save the money. Wow! Such honesty and integrity I do not see very often. Most others would have said sure, clean them, I'll take your money, no problem. And the results of the carpet and upholstery cleaning that they did was really nice, work well done. In summary my entire experience dealing with Soft Surfaces was so exceptional, I give them my highest recommendation.

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10/10

I was so impressed with Nick and his team. I felt that he really listened to my concerns and preferences, was a great communicator, and was really knowledgeable. I made the mistake of buying a cabinet for the bathroom before putting up the wall tiles, and would you know it, the bathroom cabinet was too big, no room for wall tiles! Nick was really creative, figured out how to tile around the cabinet, in a way that looks so amazing! Also I don't think that any of the walls in our 40 year old house were straight (affectionately called the crooked house...) but Nick and his crew figured out how to make it work beautifully. Despite all of the challenges, Nick was always so pleasant, thinking of ways to make this work, checking with me to see if I liked this, or if I was happy with that... What a breath of fresh air working with them was for me. The job was done so efficiently too, in only 8 working days our bathroom was done, and looks so professionally and beautifully done, that I find myself always walking by to sneak another peak at it! Nick, what a pleasure it was dealing with all of you, thank you so much. I give all of you my highest recommendation.

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10/10

I found myself recently in a terrible situation. Some contractors had been adding insulation to an outside wall of our house, and much to my horror, had done very bad electrical work to finish the job (even if they were not electricians!). When I discovered what happened and found open live wires I was very concerned, and tried to find an electrician urgently. Jerry from ElectroPro really came through for me. He recognized the urgency of my situation and came over promptly. He was excellent. A great communicator, really listened, and I loved how he "thought out loud" so to speak so I knew what he was thinking, and what options he was considering. His work was superb. As well,I found him to be a very sincere person with the utmost of integrity and caring. Jerry, I can't thank you enough. You have my business.

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10/10

Would you know it, on a holiday Monday, our garage door decides not to open. So we called Tim from Speedy Overhead door services after looking at the Homestars website. He was here pronto this very afternoon within half an hour! He was not only prompt and efficient - turned out to be our torsion springs that needed replacing,which he did right away - but also he was very knowledgeable, friendly, and a pleasure to deal with. I would very highly recommend Speedy to everybody. Thank you!

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10/10

Last year, Mega City did three of our roofs, and we were really impressed. This year, we have another problem -- HUGE scary icicles and ice damming. So I call Tom again, and they came pronto over here and did an excellent job of safely removing the huge ice blocks from the roof - and even during a snowstorm! But then Tom went through great lengths trying to help diagnose exactly what the problem was that caused this in the first place and trying to figure out the most economical way to deal with this problem, looking at the attic, the insulation, the venting, the drainage, everything that he could think of. He promptly got back to me on all phone calls, and was more that happy to answer all questions, and to teach me as well! Tom, you are amazing once again in how you care, and really went the extra mile to help. I can't thank you enough. Vanna

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Company Response

Hi Vanna thank you for this amazing review again. It's been our pleasure in taking care of your roofing issues no matter how small.
Making it right for the customer is our number one satisfaction in providing you with the best possible service we know how.
Keep well, Tom Geo

10/10

I am really happy with the cleaning work that David does - he is so conscientious and trustworthy - and so creative in how he figures out even the most perplexing problems! I have noticed how he truly takes pride in the work he does, which is a quality that I don't see too much of in the service/retail world these days. I would highly recommend him for any cleaning needs, I am really impressed with him.

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Company Response

Vanna,
I just follow your lead. Thankyou for all the positive feed back!!

10/10

We had several doors and windows installed by Encore, and I must say they(both the doors and the people!)are really impressive. Dave is very sincere and professional with a high level of integrity, rarely seen in companies these days. If something wasn't quite right, he jumped on it so fast and kept on it until it was rectified to my satisfaction. From a friend (who is a Mike Holmes fanatic and into renovating) who watched George install them, I got a play-by-play commentary on how excellent George was, and did everything exactly how it should be done. And the windows and doors look fabulous! I can't stop looking at them and smiling. So needless to say, I highly recommend Encore to everyone. Thank you Encore. Vanna

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10/10

I am very impressed with Mega City Roofing. We had both a shingled roof and a flat roof replaced. The team was always prompt, efficient, respectful, and a delight to work with. Tom was very knowledgeable, and always eager and willing to answer fully all questions that I might have (no matter how silly I thought that some were!). He was so easy to talk to and very easily accessible which was extremely reassuring to me. Their work was high quality work, at good prices too. I give them my highest recommendation. Thank you!

1 of 1 people found this review helpful.
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Company Response

Hi Vanna,

No, thank you for your review it means a lot to me and my team. They appreciate all the reviews given here on HomeStars. It's nice to be noticed that hard work does pay off. Every job we tackle is approached the same way respecting the home owners property. It's going the extra mile that separates us from other company's and if there is a concern we take care of it right away.
Thanks again for your thoughts it's greatly appreciated.

Keep well,

Tom Geo