Got locked into a 7 year lease agreement. At the end of the 7 year mark, I called Reliance to buy-out the furnace and end the lease. It took 1 year, and a ton of phone calls, before the Reliance Rep would return my call and firm up a buy-out price for me. AND, all the while they were stringing me along, they continued billing me! Equals an extra $1200.00 worth of monthly payments!! Then they wouldn't even deduct this money off the final buy-out price!! RHC is an outrageous company that couldn't care less about the customer!!! Couldn't pay me enough to deal with them again. :) PS - they also appear to be spreading misleading information competing companies to avoid customers switching over! RHC you are totally DIRTY!
- Company Response
I'm sorry to hear about the experience Elaine. If you could please contact me at firstname.lastname@example.org, I would like to investigate this issue further. Thank you. RM