UPDATE : 7 months later Oct 23 2012
In our original review, we wrote about how well Jay and his team delivered on his commitments and the high quality of the project. I just recently noticed something I wanted fixed with a section of the fascia. I called Jay and he came over and we reviewed it together. Jay called the roofers and they quickly came over and fixed the problem. This was a small issue, but Jay recognized it was important to us. Elite's ongoing commitment to customer service and quality continues to impress us. Thank you to the Elite team! = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
We have worked with many contractors in the past, but Jay and his team are by far the best. When you partner with a contractor, you look for value for your money, integrity, creativity and responsiveness. The Elite Team exceeded our expectations in all these areas. We renovated a very old home and we knew our house would be challenging. Jay took the time to ensure we agreed on our plan and then he executed exactly to that plan. The other aspect we really appreciated from Elite is there was no upselling pressure. Many contractors will pressure you into expanding the scope of the project or they will 'surprise' you with additional costs. The Elite team were extremely professional and worked to the plan we all agreed to without upselling or surprises. When the project was done, Jay finished on time and on budget. All our questions after the reno have been addressed quickly and accurately. We will continue to recommend Jay and his team to everyone. As mentioned - we've worked with a lot of contractors in Toronto and you will not find a better partnership then with the Elite Team.
PS ... We did a daily blog of our renovation. If you would like to see a day-by-day picture diary from start to finish, contact Elite and they can send you the link and answer any questions you have.