After getting a few plumbers to quote a bunkie plumbing job at the cottage, we hired Highlands Plumbing based on their visit (to our island), their written quote AND on a recommendation from our contractor. They showed up on time and started the work, but stopped halfway stating incorrectly that they weren't doing the actual fixture install and had to wait for a second date to return anyway. On the second visit, they completed the work, but after leaving, the toilet would not stop running and I had to get them back to the island at a third date. The final invoice was 25% higher than the quote to our surprise, and at no time during the job did the plumber nor their office let us know there were extra charges over and above the quote. It's now months later, and they continue to ignore my emails. Bottom line: bad business practices. I would recommend them ONLY with caution around quotes and what they determine to be changes - legit or not.