My machine drum was filling up with water when not in use. I Goolged the problem and it appears hat meant I had to replace a valve. I emailed this problem to Chris and he agreed that was most likely the problem. His first appointment was in a weeks time, but he was able to make it two days later and I texted him the Make Model and Serial Number - he had the part and was at my home fixing it within a few hours. He was able to pull the washing machine out of the closet, without damaging my new wood floors!