Reviews

10/10

Excellent customer service! Originally had my roof done a couple of years ago in the summer and due to a manufacturing flaw the shingles began to turn up over the winter. I notified the company and they ensured that a repair was scheduled and completed quickly under warranty. After another winter the same issue arose in other parts of the roof. They again went above and beyond in staying on top of the situation sending technicians out immediately to make a temporary repair (resulting in peace of mind) before winter and then again a permanent repair this spring. The technician was able to make the repair and also proactively moved a vent that may have been part of the cause. Due to excellent customer service and their commitment to make it right I would be happy to recommend Chouinard Bros.

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Company Response

Hi Shawn,
Thanks for this feedback. We know that warranty issues can be difficult to sort out and are happy that we were able to assist you with the process.