Don't believe everything you read!!!
There was no problem getting someone out when I told the wife who books the jobs that I trusted their glowing reviews and just wanted our plumbing problem properly repaired.
Our cheque was promptly cashed a day after the repair and two days later when our plumbing problems persisted, our repeated phone calls were responded to by hangups and voicemails were unanswered.
Finally when we were able to catch them answering their phone, we were led to beleive that they would return two days later to rectify the problem, but that did not happen.
Luckily a cell phone call had been made to us when they first came out, that displayed our serviceman's number. This enabled us to make contact with our apologetic plumber who returned and corrected the problem.