When I signed-up with ADT October 2007, the Sales Representative they sent out showed up over 3 hours late to our initial consultation. This first contact with ADT should have been an indication of the level of professionalism and customer service I would receive from the company in the months to follow. Despite this first impression however, I signed up with ADT based on their reputation as "the leading home security company in North America." From the moment I became a client, I have received frustrating customer service, experienced multiple time consuming installation visits (totalling well over 30 hours in a fully gutted house), and have been given unsatisfactory responses to my account inquiries. To date, I have been in contact with my Sales Representative, her boss and the ADT local office on numerous occassions as a few of the hardware items I purchased and had installed were faulty and had to be removed. Getting money back from ADT is near impossible as they cannot credit your account but rather need to send you a cheque in the mail. I've now been waiting for a cheque for nearly 2 months. For anyone thinking of using ADT, all I can say is STAY AWAY!