Sept, 2016-Home painted. Spring, 2017-Paint peeling, cracking and bubbling. Summer, 2017-Nisby came to touch up problems. Spring, 2018-Paint peeling, cracking and bubbling and getting worse. Summer, 2018-Nisby came to touch up problems. Spring, 2019-Paint peeling, cracking and bubbling and getting worse. Started calling Nisby August 20th, 2019, have made 20+ phone calls and the General Manager (Jim) has many, many excuses for not coming to see the problem. -He will get back to me, his painter is out of town, things are very busy etc, et al, ad nauseum... 10 Year warranty on the product and still no satisfaction, I am not interested in seeing them on a yearly basis to touch up what should have been done correctly to begin with! We paid a great deal of money to get this work done and took them at their word that their service is second to none!!! Here we are at the end of September 2019, house looks like crap and I tell everybody I know that Nisby is NOT the company you want to do your work. Is it now to late in the season to get this fixed? Likely... Another year??? Not satisfaction!!
- Approximate cost of services:
- $5,000.00
- Company Response
Hello Randy,
I'm sorry to hear you are still having these problems. Like you said we have been out there multiple times to service this for you and have explained to you the problem. It is not our paint that is peeling it is actually the old paint. There is most likely a moisture issue from the old windows. The only real solution for this is to replace the old wood with vinyl siding and we recommend changing out the top window at the same time. We would be willing to do this for you at our cost. None of the other paint we did there is failing we painted the stucco, trim and soffits and that is all fine. Please give me a call at the office and we can go over some options there for you.
Thank you
Barry