Katie Kesselring in Kitchener

Smart Pools came recommend to me from a co-worker who could not stop raving about her neighbour's new pool. We had previously contacted a number of other pool companies, and were not thrilled with the customer service received throughout the quotation process, making us concerned about how the installation would go. We contacted Smart Pools, and from the first contact it was obvious that the customer service was on another level. Rob came out to our house and thoroughly went through the process, took all required measurements, came up with a plan, and answered all of our questions quickly and honestly. Installation was amazing, Rob and his guys were the most hardworking and courteous tradesmen that we have had the pleasure of working with. The care that they took while completing the job was noticed by my husband and I, as well as our neighbours. The attention to detail for all aspects of the installation and setup was second to none, and greatly appreciated. Overall we could not be happier with our new pool, and how smooth Smart Pools made the entire process. Our pool was installed as promised, on time, and on budget. We always felt like we were a priority and never a bother, even with my indecisiveness about stair placement and liner choices. A huge shout out to Rob and everyone that helped make our pool installation a wonderful and painless process, we cannot thank you enough.