Reviews

2/10

It has taken me almost a year to write this review. If I had written it in the summer of 2019 I would have been too irate. So I waited until now. Wayne and his crew were respectful and the constant delays to building my porch were due to constant rain and not Wayne's fault. I haave however a number of concerns to share. 1) Gravel was delivered ahead of time and I had not been informed of it's delivery. After the porch had been poured, said gravel hadn't been used and remained on my driveway for at least 3 weeks. This, despite my repeated emails and voicemails asking him to come pick it up. The only reason Wayne came to pick it up was because I said I would write a scathing review on Homestars. 2) In excavating the area to frame the porch, all dirt soil, debris etcetera was taken to my back yard and poured into one of my gardens as well as an already overflowing compost area. I thought when someone came to do this kind of work they were supposed to take what had been excavated away! 3) Wayne showed me a few colour palettes and we matched them to the brick on my house. I had chosen a sand colour according to the palette swatches he showed me. The porch that was poured is pink. I expressed my disappointment at the time only to be told it would fade. Nine months later and after one winter it is still pink! And, I hate it. 4) The concrete pour splashed all over the bottom framework of my front window as well as the existing concrete door tread leading into the house. It was not cleaned up and remains to this day an ugly glued on concrete mess. 5) The inside 90 degree corner between the porch and step up to the front door was not smoothed out properly. Gravel is readily apparent. To me that indicates a shoddy job or lack of skill. Wayne and company, if you read this and are willing to fix the mistakes including the ugly pink colour of the porch and the concrete over splash then maybe I could promote you and your business in a better light. As I wrote above, if I had written this review last summer when I was very angry it would have been much nastier. Joanne

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

Hello Joanne,
Thank you for your review.
Sorry we didnt meet your standards, a few things to point out:
1) You chose the colour of the concrete, the colour is provided by the Ready Mix company, not my company. I have nothing to do with the colour of the concrete.
If you remember I told you not to choose that colour I told you to go with Boulder grey you wanted Brown to match your house.
2) The dirt that we excavated you gave us permission to put in the back corner since it was a minor amount I even have it in my contract, you also watched us put the dirt there.
3) As for the Step at the 90-degree corner, when you add colour to concrete and the forms are removed we are unable to parge, due to color matching issues.
I'm sorry that you're unhappy with the way the colour of your concrete turned out, I will do everything in my power to rectify the situation with the ready mix company that provided the colour.
Again thank you for your review. I will say we could have done better getting the stone out of your driveway a little quicker, but the weather last season backed me up substantially and I apologize for that.

***Update**** went to this customers house and sealed her concrete for free, and darkened it up, and still the review remains..........***

10/10

Quick and efficient. The problem was analyzed quickly and resolved speedily. Customer service is excellent.

Approximate cost of services:
$170.00
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Company Response

Thanks for the great feedback and thank you for your business it was our pleasure to work with you