After a less than spectacular experience with a different window and door company for the first half of our house we wanted to go with someone else for the 2nd half. We did our homework and listened to referrals and recommendations and then decided on Barcol. What should have been one installation date turned into 5 or 6 seperate times that someone had to be home to meet the installers and then the repair crews. First, they didn't bring the doors when they brought the windows , then they brought the main door but discovered the storm door hadn't been ordered yet, then they had to come do some repairs to scratched glass panes and window frames, one of the windows leaked because they missed a step in the install (which lead to us having to pull up carpet, clean up the water that leaked from the mainfloor window into the basement, be home yet again for someone to replace the damaged drywall, and then paint the room). Then they decided to charge our balance to the credit card we used for our deposit, without a heads up they were going to - after the installer didn't take our check because the work wasn't yet complete. That was a $4800 charge we weren't expecting to see on our credit card statement. The only saving grace in the end was that they actually addressed our problems and offered some compensation, which is more than I can say for the first company we dealt with.