Non-code windows, just garbage.
Original review below the next paragraph... Ecoline tried to reinstall our windows and completely botched the install job. Not only that, but they have managed to make our house colder in the winter, and hotter in the summer. Their windows are also not certified to Canadian Window and Door manufacturing code. They have botched three installs with two sets of windows. ZERO STARS! AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!! Original post: DO NOT USE ECOLINE WINDOWS! They are inexperienced and have vastly inferior products. We have started the process to sue this company as we had problems from day one of installation and they have been avoiding us ever since New parts have been "on order" for 9 months. This company also does not have an actual office in Regina as they're a total nightmare. We will be suing them for complete reimbursement as well as more for damage to our house Zero stars. Avoid at all costs. We have also filed a full complaint with the Better Business Bureau, which they have avoided as well. DO NOT USE THIS COMPANY!
- Approximate cost of services:
- $8,000.00
- Company Response
~This is not an answer to Mr. C, but to our potential customer, because Mr. C. just doesn't want to get it.
~This is the first claim from an email which was sent to us by Mr. C to our service email:
"In the two pictures from April 14/2020, I have one picture of an indoor thermometer in my living room where my bay window was installed. The temperature of the house is set to 21 degrees, yet the living room is at 26.4 degrees. Also of
note, is that the outdoor temperature is also shown on that thermometer, and it is only 2.7 degrees outside; not even
remotely warm outside. The second picture is from my hallway thermostat. You can see that the temperature is set at 21
degrees, but it is 24 in my house. This is not acceptable. At 2.7 degrees outside, my house cannot warm up by 3-5
degrees inside with windows that are brand new. My original windows from the 1980’s didn’t do this, so windows from
2019 definitely shouldn’t."What Mr. C is basically sayings is that the temperature is outside 2.7 degree celsius, and the thermostat is set to 21 degrees celsius, but the actual temperature inside the house is 26.4 degrees celsius and 24 degrees celsius. This is exactly how an energy efficient window should perform. When it is cold outside, for example 2 degree celsius, then inside is warm 25 degrees celsius. Even if Mr. C's thermostat is set to 21 degrees celsius it demonstrates that these windows are draft free and energy efficient.
~This is the second claim from an email which was sent to us by Mr. C to our service email:
"Our windows and doors are not manufactured up to Canadian Code."
Mr. C was presented with a letter from a fenestration engineer and production line engineer that REFUTES his claim that the windows are not up to canadian code. WE CAN PRESENT THESE LETTERS IF NEEDED.
We have pictures that were taken after the window installation and are happy to show that the jobs was done in an excellent manner.