cary in Toronto

This review is stemming from about 4 issues with our waterheater. The first time the waterheater broke - reliance took about 2 days to come in and fix. This is pretty ridiculous because without the waterheater we had no heat in the house as the furnace was heated by the waterheater. The 3rd and 4th times it took a week!!!! how the hell can it take a week?? No hot water, no heat. I didnt even get a sorry or credit for my troubles. Three key issues: 1) They DO NOT keep a proper inventory of parts - i.e. they had to keep ordering parts when our waterheater was broken - leading to multiple days 2) Their contractors did not properly assess the issue. This lead to multiple contractors coming in at multiple times. Caused us huge grief as someone always needed to be @ home. 3) The equipment they use keeps falling part - i.e. our waterheater broke and they had to replace it. Waterheaters should last 10 years++?? The one they replaced was 6 years old, the one they just installed was 4 months old!!!! Just a terrible experience overall with the company.

We had a small leak in the roof. I didn't realize the roof was so old (probably 25 years) - the ceiling on the top level was leaking - the drywall fell over - what started as a small problem started snowballing. - with all the rain (june 2012) - the problem was even worse. Gitson was supposed to do the work in a week - but came on a Friday night at 5:30 pm. They had 10 guys and did the job for me. I'm satisfied - desperate situation but they didn't over charge me. Best quote I got. I was actually referred by my mom - and a few other people are very happy with the job they did. Even with the continued rain - no problems. Thank god. I'm a big fan of the company.

Helped with carpet cleaning. Used dealfind - Service was time - he was reasonably quick - carpets are clean - he's got all the equipment - friendly and courteous Would definitely use again.

Professional and helpful They organized with Direct Energy to change water heater Did the Bvent and change liner. Reasonable cost. In and out pretty quick. Would use them again - no question.