We had Renewal by Andersen replace 9 aluminum windows and 2 sliding patio doors. Our 38 year old home has cedar siding and is not your typical standard house. Dave came out and did a thought provoking presentation describing the benefits of their product and the necessity of having only approved and qualified installers working on our home. He described the different types of windows and we chose reverse cottage for 2 of them, awning for 2 of them, and double sash gliders for 5 of them. Four of our old aluminum windows only had 1 small pane of glass that slid open. The reverse cottage and awning windows will provide for twice the air flow from what we had. With the double sash glider windows, we will be able to open either or both the right and left panes of glass; allowing for greater flexibility of air flow. When the installation crew arrived, we were excited to see the finished product. Leonard, Joe, and Jason were the right guys to have on this particular job. Their combined level of knowledge on how to remove and install windows was most impressive. They came fully equipped with the proper tools (and know how to use them) as well as drop sheets, ladders, vacuum cleaner, etc. They were very aware that this can be a stressful couple of days for anxious homeowners. They were respectful of the cleanliness of our home and when the final vacuuming was done by Joe, all three burst into singing the Ghostbusters theme song. Their sense of humour and calm, easy going personalities certainly was beneficial when they discovered a large area of rot that prevented one of the windows being installed until roofing and structural repairs are completed. They were empathetic to our plight and most considerate of our stress. All the windows were cleaned, floors were vacuumed, and nails and screws were picked up by a handy magnetic rod on wheels. Ben was the project manager and met with us several times before, during and after installation, ensuring we were happy with the product and workmanship. Samir, general operations manager, met with us to assist in resolving the repairs that need to be completed before the final window can be installed. All the people we dealt with are courteous, professional, knowledgeable. I have worked in customer service for over 40 years and am very impressed that the service exhibited by Renewal by Andersen staff is above and beyond what I would have expected from a window company. From any company in fact, regardless of the industry. I would definitely recommend Renewal by Andersen in to anyone looking to have their windows replaced. Rick and Sherry, Mission, BC
