Debra in Mississauga

I had tried other fireplace stores to try to correct the ongoing problems my fireplace was having and had no success in getting the problem corrected. If I had read these reviews I might not have used The Fireplace Shop. As it is I am glad that I used them. The pilot kept going out on my fireplace and no one was able to determine why. They found the problem and had it fixed on the first visit. The technician was very professional. He removed his boots before entering and laid drop cloths to protect my carpets. He showed me the problem and was able to help me understand what had been happening for so long. The fireplace needed to be turned around in order for the wind to not blow out the pilot. Apparently when we open our back door a rush of air is sucked down the chimney and the pilot would get blown out. I didn’t believe him at first but he made it happen 5 times in a row and really made me feel at ease. He turned the fireplace to have the pilot on the other side of the box and the problem stopped. This took him a long time to figure out and they were more than fair with the charges and the correction. I will go back to them again.