Rose Lyman in Nepean

My experience has been very devastating! Company suggested a power wash, a light sanding, sealant on 10 year old deck. At same time replace 4 post on fence. I’ll deal with fence sand the end of this complaint. I was assured I would be be 100% satisfied and their work was covered with a 1 year warranty. I have never received an invoice. I only received an estimate citing their GST number. Work is absolutely unacceptable from a professional service company. Picture with the lights on the deck is what the deck looked like before work was started. Deck is completely ruined! The prep work and the workmanship are not what you would expect from a company, claiming to do this type of work all the time! No professional explanation was ever explained to me why the deck turned out the way it did. Stating the poor results were due to the products he used but mostly the age of the wood. When I asked what products he used he could not remember; and that was only a week later! This has been a very negative experience and faulty representation by a company who engages in a deceptive and unconscionable practice! I feel my consumer rights have been violated and therefore I requested a refund $1,100.00 which was the deposit requested; then but submitting an invoice for work done on the fence. Agreed verbally, only to deny ever agreeing a few days later by email. No resolution and they have not responded to my request. Asked for their location address and was told it is on their website. Went to that address and it is not their location! Instead it is M&M Foods. When we discussed replacing the 4 posts on the fence I asked if they would be contacting locates. I was told that yes they would be responsible for the call to locates. A week before the job was to start I noticed locates had not been out to mark the property. In particular the gas line which I knew was close to my property line. I contacted him and he said he had called and if they were not out before work was to start they would start on the deck first. Locates were never called! He explained to me that he was going to insert metal post supports and use existing post. This was just as good as replacing posts and the fence would be much stronger. I agreed.The workmanship, like the deck, is not what one would expect from a service professional. The pictures attached will speak of their workmanship. I soon realized, but too late, locates were never called because he did not have any intention of not digging up the old posts. Work was not completed and he told me he would return August 30th at 12 noon to complete the work and add boards to the bottom of the fence. He, in fact, recommend replacing 1 board at the bottom of the fence for an additional cost of $100.00. The board he used was not even a new board! On August 29th he informing me that due to the weather they would not be out to complete the job. According to the weather report on August 30th it was a beautiful day of 23 degrees and sunny. Unfortunately I took sick and was in emergency and was not able to supervise their work on the fence nor the deck.