Worst builder we have purchased from to date
Since moving into our home a year ago we have had nothing but issues. The first of which were poorly installed hardwood throughout. After months of battling with the warranty office, the floors were finally replaced. Now we are battling them for things such as poor cabinet paint (which is chipping off after only one year) that was an upgrade btw... as well as recurring cracks in the drywall, and a massive one in our tile work in the washroom. PS we had bought the model home expecting it to be better quality...we were wrong. Urbandale post statements about customer service excellence, but I beg to differ. We had previously purchased homes from Tamarak, Olympia and Monarch all who had not only superior quality and finishes, but exceptional post sales and warranty service. We will never buy from Urbandale again.
- Approximate cost of services:
- $389.00
- Company Response
We are sorry to hear that you are dissatisfied with the concerns you have reported. Urbandale Construction has offered to repair most of these non-warranted items. However, we have yet to receive a response or acceptance to this offer. We would kindly ask that you contact our warranty department at warranty@urbandale.com.