A blocked drain caused our laundry sink to overflow during a load and partially flood the basement. DS (Out of this World) was the second company I called (in a panic). I was impressed with the person I spoke to at the office, who calmly answered my questions and assured me that a technician would call me within the hour. They also took the time to remind me that I should shut off the main water valve if flooding was ongoing. The tech who showed up (Craig) was friendly and welcomed our help and participation in the work. While fixing the problem he also taught us a lot about the plumbing in our home and how we could do minor fixes ourselves to prevent future problems. I really appreciate that this company is up-front about its pricing, and Craig always allowed us the option to redirect the problem solving so we could try less-costly solutions first. I would definitely recommend this company to anyone with a plumbing emergency or looking for consultation about plumbing work. They are very knowledgeable and down to earth. We signed up for the PAWS program and are looking forward to our annual review to learn more about ways we can maintain and improve the plumbing in our home.