love in Nepean

This was a winter installation (middle of November to January) and it was a disaster. The installation crew were rude, messy, never cleaned after themselves, never spoke to us so we never knew if they were coming or going. There was a delay as they ran out of materials but never told us so we waited for 3 weeks for more steel to arrive. Meanwhile it rained, snowed and it was very cold and our roof was not covered but they reassured us that it was OK. When they finally came to finish the job, it was a half day work and did not bother to remove the snow before installing the steel roof. We never saw a supervisor nor anyone from London Eco-Metal Manufacturing Inc. to see how they were doing. The final blow was that they installed a flashing that was very, very wide and it looked ridiculous. Have these guys never installed a flashing on other houses to know the standard width of a flashing? I think a more competent installation crew should be hired. We don't know how the roof looks as they finished the job in a hurry as the snow was falling and we were very stressed. Also the company response is that they have no knowledge of any roof being installed in Nepean (which is part of Ottawa) during the winter. This is not true and they should really look at their records more closely or perhaps someone did not report this particular job? All we want is an apology from the company and to make sure that someone is aware of how things are being done. Thanks for listening