The company came out and checked the condition of the original equipment and made their recommendations and let me think about it. Worked to their quote. They came on the day to do the work on time, and were very respectful of the property,(covered floors, took off footwear) they cleaned up as they went along. Took away all their refuge (old equipment, pipes etc.). There was no cleanup on my part. James followed up to make sure all went well. He also did the paperwork for the rebate which was welcomed. This was a first purchase of this product for me and all their help and information was appreciated. They all worked well as a team and were entusiastic and knowledgeable about their job at hand. They have responded to querys very quickly. What can I say, I was impressed.

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Company Response

Sheila it was so fun having the chance to play with your dogs while chatting on our first visit. I know this was your first experience into renovations and we enjoy making them comfortable ones. We will gladly answer all your questions as we have, but just because were done the installation don't think we have forgotten you! Any questions that might come up in the years to come, just call or email away!!