A few years ago I had issues with my water heater. To make a long story short I had technicians at my house at least 3 times, had to call their head office at least 5 times, waited at least a month for spare parts. After weeks without hot water I called another company. They had a brand new water heater in my house within 24 hours. Even after all these years I cringe when I see a Reliance truck. Also, FYI - a co-worker recently had issues with her hot water heater and had exactly the same kind of service. I would never ever recommend this company or deal with them again!
- Company Response
I'm terribly sorry to hear about the experience Shirley. In an effort to improve the customer service experience, I'd appreciate additional details to take back to the team for follow up. Please feel free to email me at firstname.lastname@example.org. Thank you. RM