Very unprofessional company. It started when I put a deposit down to start the project. I was told it would take two weeks for my tile to arrive and at that time I would be called to set up an installation date. After 3 wks I called, thinking the tile must be delayed....to only find out the order was never placed..even though they took my deposit. This should have been a red flag and in hind site I should have asked for my deposit back BUT I was understanding that a mistake was made. So now two weeks later(5 wks total at this point) the tiles were finally being done. The installer that started the job obviously had no training! He used cardboard of different thicknesses as the spacers. When the existing tile around the bathtub was removed, he slapped up normal gyproc...not the cement board that was in the contract. He used "pieces" of used gyproc and left 2" spaces between each piece where you could see our wall studs through all the spaces. He put on the tiles with all the different sized cardboard spacers. We called the owner and said it was unacceptable. He was extremely rude and told us we were too picky. He agreed to come over and when he arrived he yelled at my husband and told him he must be the type to watch Mike Holmes! We told him we want it done properly and to what we agreed in the contract. He did take out all the tiles but of course had to reorder. So now another 3 weeks(8 weeks in total) another installer was sent and actually was experienced and did the job properly. He told us how the first job was very shoddy workmanship. There were a few more issues for which some of them we "accepted" and they were never resolved. The owner was extremely rude the entire time. The receptionist was extremely incompetant. Not sure if they are still in business, but if they are: don"t waste your time, money or energy.