Hired Hatton's to refinish hardwood and cork floor. Hard working crew but had problems immediately after they finished. Have contacted owner but there has been no follow up. Would not recommend.
- Approximate cost of services:
- Company Response
Further to our last discussion we were not able to appropriately fix the area (sanding the floor was not a good option as it is a cork floor) and have compensated the Customer 100% for the area with the bonding issue.
Hi Curtis and Susi, it has taken some time to get back to you to figure out what the best option is for the repair of the layer of finish. The issue was caused from us repairing an existing cork floor and attempting to put on a coat of finish to clean up the area. There was a contaminate on the floor that did not allow the layer of finish to bond properly. We are currently working with the finish manufacturer in order to find out the best way to resolve this. We have also done a site visit since this 2 star review was posted. We are working on a game plan. I have offered a full refund for the affected area but understand that you want to have it fixed. We do not plan on leaving you high and dry.