My husband purchased a single driveway ($335+tax) snow removal contract from METRO for 2018-19. A snowfall of 12cm overnight from November 15 to 16. No METRO plow appeared on November 15. I shovelled the entire driveway myself. The city plow did Bonnie Crescent at 3:00PM on November 16. Still no METRO plow for the throwback. Another snowfall of 6cm overnight from November 16 to 17. No METRO plow appeared on November 17. I shovelled the entire driveway myself, again. No number of phone calls or emails get any results. METRO’s “First There Guarantee” is a farce. They are the LAST to be anywhere, if they show up at all. Have yet to see their plow. METRO should be charged with fraud for taking money and not providing the paid-for service.
- Approximate cost of services:
- $335.00
- Company Response
We will investigate your complaint here and see why you were missed.
If it was a late signup without marker stakes this could create confusion for the driver .
Apologies.
Metro Team