I am so disappointed with this company. I was promised the chair for Christmas Day. It was delivered in Jan. They had my chair since Sept 22. I want my old chair back. It is not comfortable. The seat cushion is so hard no one sits in it. They changed the design of the chair. The chair is a wing back rocker and they added their flare to it. I paid close to $3,000. For a chair I hate. If lean back in the chair you get to look at the ceiling. They did take $100:off Big deal. Now waiting to hear what the solution is going to be . The upholstery is excellent. I put stop payment on my visa. To add insult to injury the guys who delivered it left the plastic wrapping on my front lawn. The Owner needs to step up to the plate.
- Approximate cost of services:
- $2,700.00
- Company Response
Hello Wendy,
Again, we apologize for failing to meet our original delivery date.
Your chair is back at our facility & we are making a determined effort to address each of your complaints. Be assured that every effort was made to honor your original wishes in connection with this piece. We state in our pocket guide that is left with every customer: “Expect it to feel firm – even hard – compared to the way it used to feel when you sit on it. Regardless of density, the premium foam we use will take approximately 6 months of normal use to soften without losing its shape.” So our anticipation is that if we replace the existing foam with something softer (which is what you are requesting), it will become too soft for your liking in less than 12 months. Decades of experience has also taught us that finished pieces rarely look or feel exactly the way they are expected to upon delivery. The majority of our customers are more than impressed with the transformation.
However, we are committed to making things right. We will contact you once your chair has been modified.