I used this service twice. At first, Paul produced an excellent impression. He is very friendly, responsive, arrives on time. But after his second visit, the chimney remained clogged. Probably, he did not clean it well enough. After the single try, I called him again, and he arrived fast. This visit turned out to be very erratic. First, he opened the stove wide and burned a fire, which produced tons of smoke in my living room despite my weak objections. Then I was distracted for a while, and when I returned to the smoky room, I saw him literally running away from my house! He told me that I must find someone else because he could not spend more time with my stove. He even did not want to discuss any options. Probably, I would pay him something for additional labour. Not saying that I had already paid him for the previous visit, which ended with nothing. This was very weird. He is a really strange guy. He can be nice while everything goes well, but can be easily aggravated even not with people but with a chimney! I would not recommend him to anyone.