Duane Fernandes in Mississauga

I purchased a new home in the beginning of 2007 on the condition that all windows would be replaced with new windows with a transferable homeowner warranty. We moved in and found the windows had been installed new and worked perfectly and we were very pleased. Over the next few years each window began to fail - bad seals within the double glass assembly. After the second visit by the serviceman they stated the year these were installed they used low grade seals from China which were gradually failing. I was not concerned as there replacement service was fantastic and the replacement glass assemblies are still working amazing. My problem comes with the what I believe is the last panel that needs replacement. I called their service department who said they would contact the warehouse/factory to get in touch with me, they did to tell me that I would have to pay service/labor costs for the replacement. Wow after the 2 or 3 service calls for replacing faulty seals admittedly by them I now have to pay labor? This is ridiculous and I called them back to understand why I was being billed labor cost? They stated they did the other service calls based on good faith....good faith? For a faulty product they installed that failed and not every telling me there was going to be a service/labor charge? I told the service person on the phone that this was not acceptable - they said they were going to call me back now 2 weeks later they have now and this is why I am leaving this review.

Communication with the owner was fantastic - Installation was delayed due to constant rainy days. After a few calls to the company the installation was completed as expected. The door is very beautiful and well installed. Now we have a door that is the envy of the neighborhood!

It has been almost 3 weeks now since I have tried to get a response from this company to replace 2 windows which the seals have leaked. I have emailed and called numerous times with no response. Every time I have been able to get the receptionist/CSR on the phone they tell me the service manager Oleg is out and will return my call - so far these last 3 calls have not be returned. Good luck if you ever have to get your newly installed windows serviced under warranty at a later date - also remember price and initial install service is fine but when you spend this kind of money the long term service is what really makes the choice worth while. UPDATE: I have been contacted by both the service technician and the service manager concerning my review - they will be expediting the service request and were very concerned with my satisfaction. I will update this review when the service has been completed.