Very uncomfortable experience. Dispatch from the company was very prompt. The technician had no clue to check the furnace problem. My furnace stopped working yesterday somewhere midnight. I woke up in the morning with 16.1 C temperature in house. Called Knight Plumbing and Heating to help. During the registration of complaint, I told the operator about no or minimum flow at vent outlets. Technician told me that the igniter and the flame temperature sensor to blame and need replacement about $ 345 (135+210) parts plus labor. I gave go ahead. No improvement. He suggested to change Temperature switch. I told him to bypass the switch and check air flow. He did that and told me that blower is weak. I told him to change blower motor and see whether problem is solved. Hi did and problem was solved. Furnace started working normal. I told him to change back the igniter and flame temperature sensor. He did but charged me for $ 940 for blower motor (1/2 HP) and 2 hours of labor. Not recommended for Furnace Repair.
- Approximate cost of services:
- $940.00
- Company Response
Hello we understand that you are frustrated and we apologize if you felt uncomfortable. During our review of the call/invoice we discovered that there was an error made on the invoice by the tech. I've also been informed that our technician supervisor has been in contact with you to confirm this and the invoice will be adjusted accordingly. When it comes to the original misdiagnosis please understand that we are only human and sometimes make mistakes. Please rest assured that our techs have been screened and are certified to work the equipment. If you have any further question or concerns please don't hesitate to call us directly via phone. Once again we apologize for any inconvenience this has caused.
The Knight Team