Recently I had Reid's roofing come to my house and remove an ice dam off my roof. The technician they sent (Mark) promptly removed it and suggested I may have a underlying problem in my attic space causing this ice dam . After gaining access to my attic Mark investigated several deficiencies backed up by photos and measurements of existing insulation. With this information he forwarded it to his office ,where his boss Pete Neufeld could give me an estimate of possible repairs to prevent this from happening again. He gave me options on ways to fix this problem and in the end I went with the top option which included extracting the old insulation, spray foaming all penetrations looking for any deficiencies in the attic. At this point Mark and his helper Curtis came and started the work as described. I would just like to add both Mark and Curtis were extremely courteous and took time to protect floors with blankets. They made it a totally great experience. Peter from the office came out and kept me in the loop on all the steps they were taking during this process . He made my wife and I feel very comfortable and being updated during the whole job. I know they did a lot more work than my estimate allowed for but Peter stuck to his quote and finished the job. I have NEVER ,EVER been treated by any service or contractors in this positive manner in my life and would strongly recommend using this company to whom ever needs any roofing service related work done.(I know I will) .Once again thank you Peter for a great job and to Mark and Curtis for the over the top install. We notice a difference already, Regards, Ken and Caroline Martin The best company we have ever dealt with,
- Company Response
It was our absolute pleasure to assist you. Pete & the rest of our team take the up most pride in assuring that you completely understand the services we will perform and are happy with the end result! Your sense of humour and patience is so much appreciated! We will you nothing but the best in 2019! Thanks again for trusting in us!