Apartment laminate installation
Good people but the work is subpar. Doesn’t follow crucial manufacturer’s instructions like leaving a gap everywhere around the perimeter. This can lead to your floor buckling next time it’s humid. Also disregarded important manufacturers instructions using self leveler. Damaged door frames, no compensation offered. Corrected some of the issues but at the end asked for $500 more after the fact with no warning, because “they spent more time” than anticipated despite a clear written estimate on a straightforward installation.
- Approximate cost of services:
- $2,000.00
- Company Response
Dear Customer
We truly apologize for the disappointment you have experienced and hope that one day we can earn back your trust.All my projects are ending up with final walk through with customer and this is what I did this time with no further complaints from your side.All gaps were adjusted according to manufacturer's instructions .My quote clearly indicates that only one subfloor area will be repaired and any extra work will be additional charge ,however I didn't argue with you and accepted original payment .We stand behind our work and our excellent history of customer service.I feel fully confident about this project being done properly according to Flooring Installation Standards .It is our goal to leave every client thrilled with us.We wish you and your family all the very best. Thank you Ralph.