Reviews

0/10

Latif came to our home to do a taping & mudding job the work was absolutely unacceptable! He started out ok but the finishing was a waste of my time & money. It was poorly executed and carelessly done leaving grooves in the mudding and even holes in the walls. Much of which was discovered later. I also contacted him on numerous occasions to come and repair the issues but he never replied. I do not recommend this company.

Was this review helpful?
0/10

Verona Tile Giulio did 3 showers, 2 bathroom floors and 2 kitchen backsplashes for us. He was professional and punctual. There were no issues until 3 weeks after the job was done, we got leaking in the basement ceiling and immediately called the plumber. The plumber came and investigated his own work to find out later that Giulio had not caulked the shower on the main floor which resulted in the leaking in the basement ceiling. I immediately informed Giulio of this who responded, “oh I thought you guys were not moving in for few more weeks, so I didn’t bother to caulk it!” He took no responsibility for the error much to my surprise. 2 months later, the shower in the basement started leaking. He did not respond well. He did not tell me when he would be in as he was busy right now!! Now this was a leaking shower in my world that needs attending to immediately however, he told us he would be in when he had some time. Days passed and eventually I had to call in someone else. This gentleman told me that the tiles on the shower floor were leaking and would need to be removed and replaced. When I confronted Giulio, he said it was not his fault and that “I was lucky he responded to me at all as most contractors would not.” More shock and awe!! Then to save on money I removed the shower base & the tiles myself. The new company also suggested that I remove several tiles up the wall so that he could extend the base etc. I did this and again more shock and awe to find out that the tiles were not even completely covered with adhesive (see photos) and to add insult to injury there was no adhesive on the wall either!! I discussed this with Giulio who and I quote stated “I think it best if we stop all communications.” The new company warned me that if he has done all your tiling work like this it will eventually leak and cause a lot of damage. I cannot afford to do this immediately & I am having some random tiles removed from the other showers to see if it has been installed properly. In the meantime, it is very disheartening that people come into your home take your hard-earned money and not do the job right. So sad. I do not recommend this company. Please note that the tiles in the photos were just removed from the shower wall!! 1 did have a blob of adhesive only!! And if you look closely you will see the wall has zero adhesive. Such a shoddy job. And I may have to redo and pay again for a job already done & paid for. I want to cry. And God knows how much damage has already occured!!

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Unfortunately this review is a complete fabrication and none of what was said is true. I believe that THIRTY-TWO! 10/10 reviews can affirm that. This same person posted a second review anonymously on March 9th 2020 with similarities to the first review but worded a little differently and this time gave me a 1/10? It is obvious this was done to try and make it seem it was a different customer and a different job. I knew right away something was suspicious so I contacted HOMESTARS and within a few hours the review was taken down as their investigation proved it came from the same IP number. This shows the character of the person doing this, they are out to try and ruin my reputation and unfortunately in this day and age of reviews we can all fall victim to false reviews. Although legal action was recommended I decided not to go that route. We cannot let one bad apple spoil the bunch!

Thanks!
Giulio
Verona Tile.

0/10

Chris came to give us a quote. We reviewed it along with 3 other quotes and decided to go with Chris. On the first few days of work I arrived to see that he was connecting the new ductwork to the old ductwork when I discussed it with him he said that's what I agreed to in the contract. I thought this strange so I reviewed the contract to find out that his initial quote/contract was different than the contract I signed. He had changed the contract when he came back for the signing. Very sly!! He then told me that in order to have all new ductwork replaced with new I would have to pay extra! We argued and after some discussion he decided to install the new ductwork. His work was not well done. There were 2 workers Chris (different from the owner) & Jun. Their work was shoddy with screws that would not allow us to place the drywall against so we had to remove them all and put in flat head screws. That was very time consuming. They did not tape the seams in the ductwork which like removing all the round headed screws was very time consuming. They eventually sent a Jun who taped the remaining vents. Then the vents were placed incorrectly one behind a door which I had to call in someone else for fix that mess. Then there were the wall vents which were placed too low to put on the baseboards. That took 2 or 3 trips to repair all of that. Very disappointing. The job itself tooks months to finish as opposed to weeks. When the guys were here redoing things the owner would tell them hurry up and finish we have another job to do!! I just finished another house needless to say I did not call City Home Comfort for their services & nor will I in the future. I would not recommend this company.

1 of 2 people found this review helpful.
Was this review helpful?
2/10

First and foremost, the install team (Chris & Jennifer) were phenomenal. Thanks guys. Nordik on the other hand left a lot to be desired. The order for the doors was really late. Near the install date for the doors they called me to tell me that the doors had indeed arrived at their warehouse however there was 1 small problem: the glass was missing!!! I was told that this is normal in this industry! Personally, I have trouble with that. So I had to wait another 2+ weeks for that to be rectified. There was also a problem with the small glass windows in the living room that went on and on however, Nick finally resolved that with a lot of back and forth. However, the biggest problem for me was the signing off on the documents as the job was financed. Because there were so many changes & I was moving I asked if they could give me a few days grace to review the invoice before signing of on it however they refused. They even threatened me with collections! This I did not like and therefore will not use them again. Just finished another house with 16 windows & doors and guess what I did not use one of their companies!

Was this review helpful?
Company Response

Hello Linda, we are sorry to hear about your experience, and for the delay concerning your door. Please know that we here to discuss this matter more, and your door is covered by warranty, so please let us know if there is anything we can do. Thank you.

10/10

I was impressed with General Flooring the moment I walked into their showroom. It is a small showroom but it felt warm & sophisticated. The selection was limited but adequate. The price was very fair. I was helped by Stephanie and Kyle and they were both professional, informative & welcoming. Questions were promptly answered and communication was always open. I had a delay in my installation and they were very accommodating. Everything went smoothly right dow to the delivery. Thank you.

Was this review helpful?
Company Response

Thanks for choosing General Flooring Canada! Your review is so important for us to improve our future service quality! Thanks for your time to write us the review again :)

2/10

We hired Herlin to tape and mud 3 levels of a home we are renovating. He did not finish the job and left in the middle of it. He was cooperative in the beginning, he left one day and we didnt hear from him for a couple of days. Once we did he told us he was out of province & after telling us he'd be back after the weekend we didn't hear from him. His work also became sloppy towards the end. I would not recommend him as he was dishonest on several occasions. Very, very disappointing.

Was this review helpful?