Reviews

9/10

Chris and his crew transformed our backyard in basically 2 days. The deck constructed by Austin and Jeremy went quickly and efficiently. My biggest concern was in how ineffectively I was able to communicate with Chris himself. There were problems with the glass panels, which were replaced on several occasions, but never to our final satisfaction. Unfortunately once I had paid in full for the job to the carpenter and not to Chris himself, he never came by to talk about our issues or see the problem for himself. I have unanswered emails from him to this date and he immediately passed us off to the manufacture and appears to have washed his hands of the issue entirely. Our original plan was always to have a 2 part job, first the back yard, then the front and side yards. Sadly trust has gone and we will no longer be dealing with One Landscape. UPDATE **** Chris and One Landscape have come through in the end to meet our expectations. With perseverance on both his part and ours, we have the yard that we have always wanted. Thank for caring enough to work with us.

Approximate cost of services:
$30,000.00
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Company Response

Good day Tammy,

We understand your frustrations and have done our very best to satisfy you in regards to the single glass panel on the deck that is "not satisfactory"

Our project with your family was 35,000; inclusive of
Demolition, rear patios, dry river stone beds, armorstone, steps and fully reconstructed deck using premium grade composites and century aluminum railing with tempered glass insert panels.

We completed the project for you in the prescribed project timeframe and to your expectations;
However one of the installed glass panels was visibly flawed. We contacted the supplier and re installed this glass panel with your inspection on (4) separate occasions.
It was the last occasion when Austin our carpenter
Collected the final draw; after your inspection of this newly installed replacement glass panel.
It later came to light that you could not see the "flaw" on the cloudy day; but only on a sunny day.
This is when we began involving our supplier and escalated it to national century railing representative for an on-site product meeting- as we don't produce the glass panels.
We rely heavily on our quality suppliers and manufacturers for support services in regards to products.
Once the representative determined that the "flaw" was within Canadian tempered glass product specifications of manufacturing; he explained in detail what this issue was and provided detailed manufactures letter depicting specifications of such railing glass Canada wide for all manufacturing; he as well provided a gift certificate, and some additional products for the confusion.

We have emailed as well to your personal email offering to have another glass panel produced by secondary manufacture to attempt to rectify this problem.

We do not want to lose a valued customer over a $44.00 panel of glass.

Please contact us and we will gladly assist in furthering the remedy of this panel.

Thank you,
Chris
One Landscape