Was having issues with our furnace not responding property to the thermostat and the thermostat then cutting out and resetting on a regular basis. Called Avanpro based on their reviews. Had a technician come out who looked at the furnace while my girlfriend was home. Technician indicated that the issue was the thermostat and then replaced our existing one with a cheep model (Honeywell ProSeries) and Charged $145 for the new thermostat & install (67.50 on amazon.ca) plus $99.95 for labour plus their call out charge of $69.95. Which strikes me as either a double billing for labour or a gross markup on the cost of the unit. 3 days later we are still having problems with the furnace not responding to the thermostat. So problem was obviously not fixed and have been informed that the product was billed correctly. Conclusion, not only does this company use deceptive billing, they also do not have the skill set to fix this issue, nor do they stand behind their work. I would highly recommend you look elsewhere for assistance.
- Approximate cost of services:
- $330.00
- Company Response
Hi Jeff, We were very surprised and disappointed to see this review. When you originally called in to our office with this complaint we immediately offered to send a technician back to your home and this offer was declined. Also, previous to this review being posted we did review your bill and had deemed that the technician had made an error in his billing. We sent you a refund cheque for the amount in error which we have confirmed has been deposited into your account. After seeing this review we once again offered to send a technician back but once again this offer was refused.
We guarantee our work and If there is an issue with any work we complete, we will gladly take care of it at no cost to you.