Eduardo.hulshof

QUALITY: GREAT (5 STARS) We are very happy with the quality of the work, the vapour barrier insulation work and replacement of the old windows turned the basement into a really cozy space and the lighting made into a really bright space. We got a really nice basement once everything was done. Absolutely! BUDGET: GOOD (4 STARS) The reason we chose HTR to do our basement was the level of quality and professionalism on their quote. The price was on pair with the competition but by the way they handle the quote process we felt like they clearly knew what they were doing, and they do. It was very detailed, down to every potlight. I also liked their payment scheduling, spreading the cost of the project on to clear deliverable milestones, which they stuck to, never asking for money before these milestones were completed. The overall budget went up, because of additional work, but that was all agreed upon before work was carried out. Additional work included concrete levelling, replacing the stairs, levelling the ceiling, and additional electrical work (which we had the heads up before demolition started that may be needed). POST-COMPLETION SUPPORT: GREAT (5 STARS) After the project was complete and fully paid for there were some deficiencies identified which they promptly addressed with no additional costs. SCHEDULING: GOOD (4 STARS) Scheduling was OK, we were told the work could be carried out in 3 weeks if there were no delays, or additional work necessary (as I mentioned we added concrete work which was not part of the plan). There were more delays pinned to building permits. But once all the stars aligned and we received a final schedule and set a completion date the project was delivered on time. COMMUNICATION: COULD BE BETTER (3 STARS) With any project, there is always stress around schedules, delays, plans changing, and that’s pretty normal. However some of it could have been minimized with better communication. Overall we are really happy and would recommend them or work with them again.