grecoaa@sympatico.ca

Replacing your home windows is one of the top renovations a home owner can do for comfort, looks, and security. Many companies state they have the best product and price, but where do they stand in customer service and in the installation process? Casa Bella windows and doors was recommended by a neighbouring customer of theirs and was one of the best decisions we have ever made. “Eric” our salesman who I would like to call my friend, was knowledgeable and accommodating in recommending certain window applications and designs. He was a pleasure to deal with. Casa Bella’s prices are industry average but their service, installation, mechanisms, and warranty supersede the competition. During our flip flopping of styles and colours, even his sales coworker assisted us when we showed up unexpectedly to the showroom. It goes to show they stop at nothing to take care of a Casa Bella customer. Over the three days, our installation went smooth and clean. Our installers, Kyle, Chris, Josh and Manny were awesome and very professional. They went above and beyond for us.  Chris and Kyle realigned our double entry door which was not sitting or locking properly which made us very happy as it had been like that for a while. Josh was equally amazing as he touched up the many scratches, caping the door lentil and adding the matching commercial brown colour of caulking. That was a total surprise to us. Door looks like a brand new install. Chris also fixed the screen on our patio door.  The sliding wheel had popped out of its bracket, repaired and now slides smoothly. The bay window also looks amazing as they added matching bull nosing on the exterior which I didn't know they were doing and wasn’t in the contract. The icing on the cake is when we received a thank you card via mail by our installers and Eric thanking us for our business and hospitality. Thanks again Eric for your expertise and professionalism, you have made our home look amazing. All the best to you and your Casa Bella family in 2019. Alfredo and Toni Greco