Rebecca was simply outstanding. From design, selection of contractors, to execution. We came in on time, on budget and exceeded the expected outcome! All because of Rebecca's immaculate taste, attention to detail and the time she takes to really understand what we wanted.
A home reno isn't easy and its not going to be 100% perfect but when you work with a team like this you feel confident in your direction, budget and timing. From the outset Mike and his team were polite, knowledgeable, and reasonable on expectations. Never shied away from difficult situations or conversation to achieve a mutually agreeable solution. 100% satisfied; 100% recommended!
I experienced unprofessional customer management from the owner on down and unprofessional service throughout. They required 12 (TWELVE) visits to fix an issue on a unit they installed in my home! I experienced (and documented) inexperienced service technician visits, confrontational management, and repeated unfulfilled promises of remedying the situation. Do not use Novelcare.
Kyle, we apologize that you had a bad experience with Novel Care. Unfortunately the American standard unit was defective from the manufacturer. As well we were not able to replace the entire unit as we recommended due to modifications you made around the unit after the initial installation. We did our best to replace internal components in the unit until the issue was resolved with no charge to you. Again we would like to apologize for your experience.
