We had this company come when we couldn't get satisfaction elsewhere. They corrected an ongoing situation, so when we needed our Air Conditioning serviced, well, of course we turned to them. Their service man/rep came, examined the unit and reported to us. Instead of a simple tune up, he found that parts of the unit were in jeopardy. He photographed our unit, the parts with trouble and came back to see what we wanted done. Fix it? Or?? After quoting on the fix, knowing the age of the unit, we were a third of the way to a new unit. Even then, we had the option to leave it and see if it survived. We chose to replace it. Jason, the service man, is an asset to this firm - he represents them well and believes that honesty is the best policy. That's why we feel confident in our decision. That's one of the reasons, I believe, this company has a good reputation. The company is only as good as the people that work in it.
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- Company Response
Hi Beben, very happy to know your Carrier Furnace and ac working fine. enjoy it