Rick arrived on time. He gave me an electronic estimate for clearing the drain. He then got to work clearing it. The drain was pretty badly clogged with grease and organics. He tested it by running water for 10 minutes to make sure it was properly cleared. He suggested using enzymes to fully clear the drain beyond the hole he poked through the clog. He also noted some defects in the original installation and how they might be repaired. He was very professional and helpful. Thanks Rick!
- Company Response
Hello Jeff and thank you for posting this review for Mr Rooter and our technician Rick! It's a pleasure to hear about this great customer service you received and well deserved!Part of our customer focus is to keep the customer informed as we go along and provide preventative measures as well as testing to make sure everything is done correctly! Thank you for choosing Mr Rooter and have a great day!