I hired Mr. Appliance of Ottawa West to repair a 25+ year old refrigerator that was not cooling properly. I made the request for service on Saturday and they were the only company that was able to send a technician to the house as early as Monday afternoon, which was a big selling point because a broken fridge is the kind of thing that needs to be dealt with ASAP.
The refrigerator in question belongs to my elderly grandmother who lives alone and no family members were able to be present for the service call, so trustworthiness was very important to me. I was impressed that Mr. Appliance only uses technicians who are bonded and insured, and that they texted me the technician's full name and photo before he arrived on the day of the service call.
The technician showed up within the agreed-upon time window and was able to successfully repair the fridge in about an hour and a half. My grandmother was thrilled with the fast and courteous service, and with the reasonable price. It would have been easy for an unscrupulous technician to tell my grandmother that her ancient fridge wasn't fixable, pocket the service call fee, and be on to the next job in 5 minutes, but Mr. Appliance's technician took the time to do the job right.
I am very happy with my choice to hire Mr. Appliance of Ottawa West and I would definitely recommend them to others.
