simonthetenor

My tenants called me and advised that the fridge and freezer stopped working. I called Miele and advised that the earliest a service person is available would be in 2 week's time. I asked if Miele would recommend a company that could look at the fridge/freezer and they gave me the contact details for Man with a Wrench. By the time I called Man With a Wrench, it was already 6:30pm. Cristina answered the call and was able to arrange for someone to come the next morning. She gave detailed information on how the service will be charged. She was very patient as i had to coordinate the time with the tenants. The service person who came the next morning was professional and courteous. He returned a second time as we needed to thaw the freezer and reset the fridge. He gave great advice on how to avoid the same issues from reoccurring. The charge was reasonable and exactly as quoted. I would highly recommend them.

James called in advance to let me know that he would be late. He came at the rescheduled time and told me that his partner Antony had to complete another job and will join him shortly. I thought it would be a nightmare! To my surprise, James and Antony were amazing. They were courteous, professional and completed the job quickly and the finished product was excellent. James even organised all the cardboards and rubbish so it was easy to take out to recycle. They were wonderful in every way. I would highly recommend them.