The great news. Windows were nicely installed. The crew was polite, efficient and covered up the floor and surrounding surfaces. They vacuumed up after themselves and worked very efficiently. Recommendation for improvement. Wood frame is primed but the holes could be better filled and left tidier. Lots of filling and sanding is required before painting. Lots of touch up to wall and under windows, including filling holes ( we were assured that the new windows would hang over). Also all windows need caulking in the inside to close the gap between the wall and the trim, to be clean and neat. The windows, the cleaning is long. Silicone finger prints and stickiness from stickers. In my opinion the windows should be left clean and spotless. Love the new windows but there was a good 5 full days of work for one to get them looking finished and polished. I expected a good 2-3 as we knew the trim would need to be painted. Highly recommend the windows, but encourage a bit more focus on leaving the window trim ready to go for customers, along with silicone free (it requires a lot of work and more then just windex to get off). The entire team from beginning to end was polite and professional.
- Approximate cost of services:
- $16,000.00
- Company Response
Hi there,
We appreciate your honest and constructive feedback as it proves to be critically important for our business. We have advised our Operations Manager of the areas in which you expressed concern, and would like to thank you for your kind mentions in regards to your appointed Installation Team.
Your recommendations are greatly appreciated.
All the best,
Brock Doors & Windows Ltd.