Mike Z. in Scarborough

Dropped off one rug 2x3 m, almost 8 weeks before, IKEA rug. I used the cash & carry service. Unfortunately I received a rug with the following problems. 1. The rug was full with black long hair, from other rugs since these hair don t come from my rug, I needed to vacuum it both sides. 2. They storage the rug without any wrap, I believe that since they storage all rugs in same space they should protect each other with plastic wrap. 3. They unravel it in a small spot. I believe they should just have sew it, 4. While I was laying the rug on my living room floor, in some parts his hair were rough, textured and lost its volume, while in another parts his hair were smooth, alive with his normal volume, probably has to do with the way they washed it. Anyway . This is very sad for me cause I was expecting to lay my rug in living room for Christmas. No I don t recommend neither I will visit it again. My name is Mike (Mihail) and I have no problem if someone from the company wants contact with me.