Canadian Choice has been selected as my contractor because they are Homestars BEST of 2018 and have good review from BBB. Unfortunately high expectation but low result. I have 1 casement window and 3 slide windows installed in my basement area on Sep 13, 2018. The installation problem are as follows: 1, The workers came in to work without shoe covers and made the carpet very dirty. 2, The wood frame of the casement window is used one and there is a chipped edge. 3, The worker also made a chipped edge on dry wall when they installed a slide window. 4, All 3 slide windows have open-holes on top and bottom. I doubt if these windows meet with windows manufactory standard. I called the company line and the lady gave me an email address to send a complain. So I sent an email to their service email address on Sep 18. One week passed by but no response. I had to call them again and they gave me another email address. The 2nd email was sent to their contact email address on Sep 26 and there is no difference. I am totally frustrated with this and definitely would not recommend Canadian Choice to anybody.
- Approximate cost of services:
- $2,712.00
- Company Response
Hello. We are sorry about your experience, we definitely strive to offer better service that what you received. Would you please contact us at the 4168486930ext207 - we would like to work with you to resolve this issue but we do need more information.