Parker in Hamilton

I received an email to write a review on my experience with Brock Window and Doors. I was going to wait until the job was ACTUALLY complete but, it won't change my thoughts on this company or the whole process. Let me start off by saying the start of this whole process was amazing we had Scott who was our Sales Rep came to our home gave us all the information we needed and gave us advice on what kind of windows best suited our home and lifestyle. We had seen a few companies and got different quotes but Scott seemed the best and we made our decision at the end of April 2018. We went on vacation at the beginning of May so our Windows didn't get measured until about the third week into May 2018. Lets fast forward 5 months finally my windows are ready to be installed it's now October 16 2018. Me and my husband were very irritated that it took this long to get our windows what was stated in our contract timeline didn't even come close. We however, realized with the Green Rebate coming quickly to an end they were probably trying to get as many customers in and installed as quickly as possible. We are thankful that we made it in with just 2 weeks to spare. Installers enter our home and install all of our windows and they look good. We have been trying to go through SNAP financial as our way to pay for windows (still waiting for confirmation by the way). When we originally filled out the paper work back in April because it took so long to get our windows our application had expired. We were told this about 2 weeks before our Windows were installed. We have sent the necessary paperwork back through and keep playing phone tag with one of the financial people. So at the end the day on the 16th of October my husband had to give over his credit card because they had no SNAP record on file for us. They didn't even finish the job as my husband was told they forgot the one piece of trim for our Master Bedroom and informed my husband they would be back the next day to finish and to take pictures for the rebate (October 17th) Well know body showed up the entire day. Phoned Brock the next day and left a message with a lady and she said she would forward it. Next day didn't hear a thing. I finally get a hold of someone on the 22nd and tell them that the job to finish our windows hasn't been complete and I want to know when someone is coming in to finish. She informs me that it's complete on her end and I proceed to tell her no they didn't finish installing my trim in the master. She then finds out our trim didn't make it with our windows and that the next available date that we should have it is some time December. This is where I lost my mind. The installer new this information and didn't inform us so my husband spent an entire day at home waiting for know body when he could have been at work. The customer service with this company is horrible. I now have to wait until December to paint my trim in master and to install my blinds. After going through the windows we have noticed damage to our wall and floors and now my husband has to sand and paint walls. That part doesn't upset me as much as finding a huge gash in the middle of my front screen door. The walls/floors the installers might not have seen but, the door is completely noticeable and unnecessary damage to my home.